All bookings require a security hold on a credit card or a security deposit to hold a bus under your name, the security hold on a credit card will be released upon full payment on the initial pick-up either with the same credit card, a different card or cash, the price remains the same regardless of the payment form.
In case of cancellation any deposit is NON refundable, 30% security is required upon booking, cancellation charges applies at 30% as soon as a reservation is made. If you decide to cancel within 48 hours before the trip reservation date it would be 50% of the booking total.
All bookings include the service charge fee which covers partially the driver's gratuity and part for the preparation and cleaning of the bus. In the event of incurred fees during the trip due to waiting time, extra stops or toll charges, that were not prearranged when booking, if paid in cash, please make sure you have an electronic receipt with this after the service is completed by contacting our office via email, there must be proof of payment on the day when you paid of any extra charges, this has to be verified with the office before you pay any extra charges. The outstanding balance is required in full to the driver on the trip date before the beginning of a trip, all drivers carry manual imprinters to swipe all major credit card. Our vehicles are not to be loaded beyond its permitted seating capacity.
The company is not liable in the event of a mechanical breakdown while on charter; if available we will send out a backup with the same standard vehicle or higher standard, and will only be responsible for making up lost time at a mutually agreed date.
In some cases, traffic is not on our side, we are not responsible for delays due to congestion or the termination in winter caused by unsafe road conditions (i.e. not salted; accidents, etc.). We are not responsible for articles left in any vehicle.
The client assumes full financial liability for any damages to the bus caused during the duration of the rental by them or any members of their party. Ontario Law prohibits alcohol consumption in any moving vehicle including charter busess.
With the exception of weddings were we supply complimentary champagne, no employee of ours will supply in addition to this or purchase alcohol for clients. Drug use is also prohibited. The customer is liable for any fines up to $500.00 by the M.T.O / O.P.P. incurred by such action and client is fully responsible for breaking the law.
Although we will not stop people over the legal age to consume alcohol, we are in no way held responsible neither can we be represented to legally permit its use it in any of our buses. Our chauffeurs have full discretion to decline consumption of alcohol as it is his/her driving license at stake.
The driver has the right to terminate a trip without refund (if there is blatant indiscretion on the part of the client(s)), including verbal or physical abuse. Smoking is not permitted in any of the vehicles. Overtime pay will apply after the first 15 minutes (grace) of the prearranged time described on the trip sheet.
Privacy Policy
Platinum Coach Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Platinum Coach Services.
Information We Collect
We may collect personal information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. The types of personal information we may collect include your name, email address, mailing address, phone number, and payment information.
How We Use Your Information
We may use the information we collect from you to:
Personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
Improve our website in order to better serve you.
Allow us to better service you in responding to your customer service requests.
Administer a contest, promotion, survey, or other site feature.
Process transactions.
Send periodic emails regarding your order or other products and services.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Cookies
We may use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
Your Consent
By using our website, you consent to our Privacy Policy.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contact Us
If you have any questions regarding this privacy policy, you may contact us by email through our contact page.